I followed the suggestions with regard to the W2 and adjusting the NY income entries, but the TurboTax program is still indicating that (1) I am ineligible for e-filing, and (2) I am required to e-file. [The ineligibility is based on a description of the W2 box 14 category that is not accurate.] How do I get around this? Can I e-file or must I file by mail?
Box 14 on your W-2 is used by your payroll department, it is not regulated by the IRS.
At times, Box 14 might list a tax paid by the employee. The tax might be relevant to that person's state return, but usually the people that are subject to these odd taxes are aware of the fact that they pay this tax and include it when they enter their W-2.
Taxable income is not listed in Box 14, or if it is, it is also listed in Box 1 on the same W-2. (Therefore if it isn't entered, it doesn't affect your income)
If you are getting an error for the HWB entry, just don't list it.
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