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March 12, 2020
Question

Hello, after getting to the Wrap Up Income page and click the button it loads then logs me out, how can I get out of this circle?

  • March 12, 2020
  • 1 reply
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1 reply

CatinaT1
March 12, 2020

If you are stuck on a screen or it is blank in TurboTax you may need to log out and restart your computer, then log back in, or try another browser. You may need to clear your cache and cookies. Please see these TurboTax FAQ's for information on how to clear your cache and cookies:

To clear your cache use this TurboTax FAQ:

 https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

 To clear your cookies use this TurboTax FAQ:

 https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

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