Skip to main content
April 16, 2022
Question

Hello. I've entered my data from by 1095-A form and when I hit "Continue" this message pops up: "You must fix errors on this page before continuing." What errors???

  • April 16, 2022
  • 1 reply
  • 0 views
I've triple checked my answers and they match what's on my form. I'm so frustrated! Why doesn't TT tell me what the error is so that I can fix it or better yet, have them pull the data directly from the form themselves and auto populate it. Please help!

1 reply

April 18, 2022

If you are using TurboTax Online, the most likely reason for fix error messagesbuttons that don't work or not being able to enter information is that something in the web browser is not displaying the page properly.  The easiest way around this is to simply use a different web browser.  You can select from Google Chrome, Mozilla Firefox, Internet Explorer, Safari, and more. If you need to install another browser, be sure to go to the trusted home site for the software, for security reasons. Or you can clear the cache and cookies in your current browser.  Click this link for a TurboTax Help Article  Clear cache and cookies

 

If you have "copied and pasted" into a field to enter some of the information, it might have spaces or other invisible formatting characters that are causing errors.  Please enter that field manually and be sure there are no extra spaces before the entries or after the entries.  

 

If there is a 0 on your form and it does not specifically say in TurboTax to enter if a 0, please leave that field blank.

 

If you are using the Turbo Mobile App, then try opening Turbo Tax in the browser window on your phone.  It will use the same login information but may display the page better.