Skip to main content
TurboTax
Community
TurboTax
Community
TurboTax
Community
M
mosgee823
February 13, 2021
Question

Hello, I was asked to call the customer care to confirm my account because the refund is being held

  • February 13, 2021
  • 1 reply
  • 0 views
No text available

1 reply

M
mesquitebean
Employee
February 13, 2021

@mosgee823  asked:  "Hello, I was asked to call the customer care to confirm my account because the refund is being held."

 

Did you receive an email from TurboTax?   Did you recently efile, but they put it on hold for 48 hours to make sure it's you, so that you can stop it if it wasn't you?   

Does this FAQ describe your situation?

 

FAQ:  I received an email about a return with my information being on hold

https://ttlc.intuit.com/community/security/help/i-received-an-email-about-a-return-with-my-information-being-on-hold/01/26728

 

TurboTax Sign In Widget
TurboTax flag icon

Unlock tailored help options in your account

Create an account
TurboTax Expert Assist
TurboTax Expert

Get answers to all your tax questions

Our experts are available on-demand, no appointment needed. Get help all year long with TurboTax Expert Assist.

Terms & ConditionsAccessibility statement
Intuit
TurboTax Credit Karma QuickBooks MailChimp

©1997-2022 Intuit, Inc. All rights reserved.
Intuit, QuickBooks, QB, TurboTax, ProConnect, and Mint are registered trademarks
of Intuit Inc. Terms and conditions, features, support, pricing, and service options
subject to change without notice.

Security Certification of the TurboTax Online application has been performed by
C-Level Security.

By accessing and using this page you agree to the Terms of Use.

Accessibility

TRUSTe nResult Certified e-File C-Level Security Certification