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January 11, 2020
Question

Hello, when I try to pay with my federal return, it keeps saying that my first name doesnt match but it actually matchs. I can see my previous answer for that question

  • January 11, 2020
  • 1 reply
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1 reply

Critter
Employee
January 12, 2020

Just to make sure you have no "ghost" entries ... go back to the MY INFO tab and edit yourself then clear your first & last names  and reenter them fresh.  Then try the FILE tab again ... make a stop in the REVIEW tab along the way ... if you cannot get past that tab clean you will need to wait to file ... read the screen instructions,