Whatyou should be seeing is a "captcha"screen, which helps prevent fraud by asking you to identify pictures before you can proceed.Please see the following two steps which shouldfix the problem. If it does not please seethe TurboTax FAQ below: Try using a different web browser. (For example, if you're using Google's Chrome browser, try using Internet Explorer or Safari. This may keep you from having to delete cookies, as explained in Step 2.)If those suggestions didn't help, try going back to your first browser and deleting the cookies. Each browser has a slightly different method for deleting cookies: How to delete cookies TurboTax FAQ: https://ttlc.intuit.com/replies/3300688

Question

Help! I have checked the I'm not a robot box, but, it doesn't give me an action. Then it expires. what should I do?

Forum|Forum|7 years ago
June 6, 2019
1 reply
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TurboTax Deluxe Online

A

AshleyRose

Employee

What you should be seeing is a "captcha" screen, which helps prevent fraud by asking you to identify pictures before you can proceed.

Please see the following two steps which should fix the problem. If it does not please see the TurboTax FAQ below:

Try using a different web browser. (For example, if you're using Google's Chrome browser, try using Internet Explorer or Safari. This may keep you from having to delete cookies, as explained in Step 2.)
If those suggestions didn't help, try going back to your first browser and deleting the cookies. Each browser has a slightly different method for deleting cookies: How to delete cookies

TurboTax FAQ:

https://ttlc.intuit.com/replies/3300688