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January 24, 2021
Question

Help with refund/exchange bc I ordered a US product and need a Canadian one

  • January 24, 2021
  • 1 reply
  • 0 views

Hello,

 

I purchased turbo tax in december 2020 to complete my 2019 and 2020 returns. I ended up purchasing a 2019 US version and cannot do anything. Could someone please help me sort this out.

 

Tom

1 reply

DoninGA
Employee
January 24, 2021

Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp
Use this TurboTax website to check your orders and payments -
https://turbotax.intuit.com/personal-taxes/cd-download/order-status/

 

Go to this TurboTax Canada website for assistance with a Canadian tax return or the TurboTax Canada editions - https://turbotax.community.intuit.ca/community/turbotax-support/help/03/en-ca