Question

Hi I bought turbotax premier from costco which comes with a CD. I was asked to pay again after using turbotax online. Should I pay for the same service twice? Thanks.

Forum|Forum|5 years ago
February 23, 2021
1 reply
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I used turbotax online because the version came with the CD cannot deal with some investment data correctly.

TurboTax Premier Online

Employee

You appear to be posting from online software instead of the desktop CD/download software that the license code is for. If you are using online, you are using the wrong program. You need to switch to the desktop software to get what you paid for. You have to download it, update it and open it up from your own hard drive to use it.

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-the-turbotax-software/00/26129

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**