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E
elsyviolin
March 11, 2021
Question

Hi, Just where I clicked on "File", Turbo tax showed me this message: We’re having trouble processing your billing information. What should I do?

  • March 11, 2021
  • 2 replies
  • 0 views
They added, click on the help button to speak to a an expert. Basically they are asking for money? I don't get this..I started with the basic version of Turbotax coz that's what I need.

2 replies

MaryM428
MaryM428
March 15, 2021

You can contact TurboTax to get the billing issue resolved and there will not be a charge for doing that.

Contact TurboTax

E
elsyviolinAuthor
March 15, 2021

Thanks Mary. I did yesterday. Sadly, the person could not resolve the issue. 

J
JessicaEnter
April 16, 2021

No one can actually solve this problem, I called in two times and both times are different person. They have NO clue what to do but kept holding you online. 

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