TurboTax

File with experts
File your taxes
Experts at your fingertips

An expert helps with your taxes, or does them for you
TurboTax Expert Full Service

TurboTax Expert Assist

TurboTax Self-Employed
Prior year taxes
File myself
File myself
Do it yourself

We'll guide you step-by-step
TurboTax Do It Yourself

TurboTax Self-Employed

TurboTax Desktop
TurboTax Free

Activate your product

Prior year taxes
Business
Business
Business taxes

Get your T2 corporate return done right, your way
TurboTax Business

TurboTax Business Desktop
Tax situations
Tax situations
Tax situations

Find extra guidance for your big life moves
For investors

For 25 and younger

For self-employed

For new to Canada

For life changes
Resources
Resources
Resources

Explore tax tools, get tips, and read reviews
Personal income tax calculator

RRSP savings calculator

Learning hub

TurboTax support (FAQ)

TurboTax community
Pricing

Community

SHJ1

Question

Hmm... it looks like we’ve hit a slight snag

Forum|Forum|1 year ago
March 26, 2025
2 replies
0 views

for 2 weeks i have been trying to file my taxes. i have called support and they cannot help

I am filing from the TurboTax Deluxe software on my windows 11 computer from my home.

0 errors in my return. no state to file, all bank information is 100% correct and double checked. internet is working no issues.

the error is as follows

Hmm... it looks like we’ve hit a slight snag

Please try again or check back in a bit.

Try Again

For answers to your questions, visit us at TurboTax com/support.

If you can’t reach us online, give us a call at 1-800-4-INTUIT, and select the option for TurboTax.

try again gets me back to this point over and over

I will not be using this product ever again. support has been useless.

i am tired of the excuses.

my pc is fully updated and browsers have solid security

my internet connection is fine

ping google.com

Pinging google.com [2607:f8b0:4023:1004::71] with 32 bytes of data:
Reply from 2607:f8b0:4023:1004::71: time=35ms
Reply from 2607:f8b0:4023:1004::71: time=33ms
Reply from 2607:f8b0:4023:1004::71: time=31ms
Reply from 2607:f8b0:4023:1004::71: time=36ms

Ping statistics for 2607:f8b0:4023:1004::71:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 31ms, Maximum = 36ms, Average = 33ms

now quit passing the buck around and fix the error so i can file my taxes.

AI is a great tool but you need a human to look at this problem.

NicolleR1

Try these options to fix the issue you are having

If you are using TurboTax Online

Check ‌your browser's settings. (Clear your Cache and Cookies)
Check on your internet connection
Try using a different web browser

If you are using TurboTax Desktop

Make sure the software is updated.
If you haven't rebooted your computer, please do
Check your firewall and antivirus settings. Make sure they aren't blocking any feature of the software.

** If you are using the phone/tablet app, try changing to laptop/computer if possible. If you do not have access to a computer, switch to a web browser within your phone or tablet, and sign in from there.

If you are still having issues after trying these options, contact Customer Support by clicking the link below

TurboTax Phone Number

**You might also want to uninstall and reinstall your desktop product (this has worked for some users). Make sure that you save the file and do a back up of your information (you do not want to lose any information). See the links below

How do I uninstall TurboTax Desktop for Windows?

How do I back up my tax file in the TurboTax Desktop software?

SHJ1Author

I love how you are trying to make an AI look human

First, if you had read what I wrote I am using a desktop PC as I stated, to learn to read (do you as a company not realize that this type of reply is a slap in the face to the customer?).

I guess that you never told the AI that the software on the PC updates every time you load it.

the computer is fully updated rebooted and works fine.

I already tried customer support and they said they could not help.

get a human to work on this and quit with the copy-paste reply

15 days waiting for real help

CatinaT1

At what point are you getting the error? You say when you try to file - so after you press the transmit now button?

The Desktop Software does not always automatically update. If you have ran all updates, you may need to do a manual update.

What is a manual update?

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

disgruntled5

Same problem here. It occurs directly after hitting the "Pay with credit card" button on the "How would you like to pay" screen. This is in regards to paying for the state e-file (which shouldn't even be a separate charge in my opinion). Tried rebooting, I don't have any firewall going. Using Mac OS 15.3.2. Extremely frustrating.

PGJandover

I get this error when trying to E-File my MA state return, paying with credit card. My Federal return was E-Filed and accepted. I'm using Turbotax Premier. My software is up to date. Agree with other users that say this is a totally useless error with no hint of what is really the problem. May as well just say "Error number 123456".

Last week I got this same error when while doing a Trust tax return that needed me to purchase the CT fiduciary state tax return. It was not resolvable and took over 2.5 hours on the phone to purchase that add-in over the phone so it could be downloaded from my Intuit account and manually installed to Turbotax Business. I don' t want to go through that hastle again!

Off to the post office.