Question

Hmm... it looks like we’ve hit a slight snag Please try again or check back in a bit

Forum|Forum|1 year ago
March 7, 2025
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J

jsekAuthor

Thank you for trying to help. I have already tried all of those things. I have talked to three different people on the telephone and no one can help me. It looks like I’m going to have to mail my taxes in. I have used Turbotax for years. This is the first time I have considered switching to another software.

M

MonikaK1

What type of operating system do you have - Windows or Mac?

At what step in TurboTax were you when you saw the message?

If you already decided to mail your return:

We at Intuit TurboTax want our users to be completely delighted with their experience using our products and services, and successful in their financial lives and businesses.

Once you file your return, as long as the settings to receive communication from Intuit don’t block it, you will see a pop-up message or receive an email with a survey asking you about your experience. We encourage you to leave your notes and comments there. “Voice of the Customer” notes and comments are read and acted upon.

If you are using TurboTax Desktop, you can also leave feedback at the Final Steps tab: