How can I access and download my returns? It will not do it on my laptop or phone or adobe.

You can access your prior year returns using the Documents tab in the navigation. 

When you sign in, make sure you're using the same TurboTax account (with the same username) as in prior years.

1. Select Documents from the navigation when it appears.
2. Use the drop-down menu at the top of the screen to choose the tax year you want and then select Download PDF.

Want to download your customer data including your prior year returns? Sign in to TurboTax and select Intuit Account to access all your data in accordance with our updated privacy policy.

To get a copy of your 2019 tax return that you filed this year, sign back in to the account you used to file this year's taxes and either:

• Select Download/print return if your return has been accepted.
• Scroll down to under Your tax returns & documents (select Show if needed) and select Download/print return (PDF).

1. Once your return has downloaded, locate the PDF and open it.
2. Select printer icon at the top of the screen, or open the File menu in the upper-left corner and select Print if you see that.

If you don't see your 2019 return:

• You might be in the wrong account. Use our account recovery tool to check to see if you have other accounts.
• You might not have filed your taxes yet. If you don't see a screen like the one shown below, select the button you do see. On the next screen, if you see options like My Info, Federal, State, Review, and File in the left menu, you haven't filed your taxes yet. Select File to do so. You'll be able to print a copy of your return when you file them.

Your printout will include extra documentation and calculation worksheets for your files but not W-2s, 1099s, or any other forms from your employer, bank, brokerage, etc. because TurboTax didn't generate those forms.