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Best answer by cameaf
If your return is still in progress and has not been efiled (or registered for the Free Edition), you can use the Clear and Start Over feature in TurboTax to downgrade your version.

Here is a link that explains how to downgrade your return in TurboTax online.


https://ttlc.intuit.com/replies/4248526

1 reply

cameafAnswer
Employee
June 7, 2019
If your return is still in progress and has not been efiled (or registered for the Free Edition), you can use the Clear and Start Over feature in TurboTax to downgrade your version.

Here is a link that explains how to downgrade your return in TurboTax online.


https://ttlc.intuit.com/replies/4248526
April 1, 2020

But what if you upgraded to Live and DO NOT use it? If you don't schedule live support, paying for live seems unfair. I only clicked that button to ask a question because the system is bugging out making obvious bad estimates and misleading miscalculations. Not happy with TurboTax this year.

VolvoGirl
Employee
April 1, 2020

You can try to remove Turbo Tax Live.  There are 2 different ways to remove Live depending on how you added it

https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-turbotax-live/00/27312