How can I get in touch with Turbotax to report a program error with New Jersey State tax?

Forum|Forum|3 years ago
February 22, 2023
1 reply
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I have to report a MAJOR error in the programming of the 2022 New Jersey State tax, but I cannot find any way to contact Turbotax directly.

rjs

Employee

Go to the following link for instructions to contact TurboTax.

How do I contact TurboTax?

B

Bobbo00Author

Employee

I know about the link that you provided, and I tried it before posting. My problem is the fact that I do not want to call. I want to send an email describing the problem, but I cannot find any email address for Turbotax support anywhere.

rjs

Employee

TurboTax does not provide email support. If you don't want to call, post all the details of the error here in the Community. Explain exactly what TurboTax is doing, why it's wrong, and what the correct processing would be. Give enough detail for someone to be able to reproduce the problem. If you refer to a box or line number on a form, be clear about what form it is, and double-check that the form and line numbers are correct. Give the full exact text of any error messages, word for word. And say whether you are using TurboTax Online or the CD/Download TurboTax software, and what edition (Basic, Deluxe, Premier, etc.). But do not post any personal information or contact information. This is a public web site that anyone can view, including scammers, hackers, and identity thieves.

If you are using the CD/Download TurboTax software, tell us whether it's in Windows or on a Mac. And before you post, check to make sure that you have the most recent updates. If you install any updates, check to see if the problem still occurs.