Question

How can I resolve Error 209?

Forum|Forum|5 years ago
February 7, 2021
6 replies
0 views

After downloading TT Premier 2020, upon first launch, the program will not open, giving me a message stating simply "Error 209". The program then shuts down.

TurboTax Online

K

KatrinaLO

If you are having issues and need assistance, please contact customer support. Please see the Customer Support phone number below:

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

If you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

D

debnaves

Error Code 209 will not allow program to run, how can we resolve this?

M

MgKeN

I just received Error 209 while trying to install Premier 2021 after purchasing at Staples and then downloading. Registration page closes without allowing me to enter any info. Is there a fix for this since bfharms question a year ago?

M

MichelleLO

Please see the following TurboTax help article for assistance with troubleshooting your software issue:

Troubleshoot installation and running TurboTax for Windows

If there is a specific message that accompanies the error number, please comment back so that we can better assist.

@MgKeN

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

S

stalinka6

several comments noted. nothing related to home and business version.

also after hours so no contact available.

first time since 1982 I've had this much trouble with Turbotax. Very disappointed.

also not available at Walmart. corporate greed too strong? enquiring minds would like to know.

R

rreinhart

I had this issue as well. My problem, was downloading the program onto an external drive (passport). Once I removed this and downloaded it directly to my computer's hard drive, it worked fine.

L

LG20467a

I've found McAfee being a problem.

Disable McAfee real time scanning and firewall.

Uninstall turbotax

Shut down windows

Boot computer

Disable McAfee real time scanning and firewall if it has restarted itself

Reinstall Turbotax

hth

M

Mary625

I did this as well. Still won't work. Also had no virus software running for a good 15 minutes, which sucks

S

Sierra04

Help error 209 then program ends

M

MichelleLO

Have you tried any of the suggestions listed in this thread? If you have and nothing has resolved the error, please reach out to TurboTax Customer Support for assistance.

What is the TurboTax phone number?

@Sierra04

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

Carl11_2

Employee

I've seen three scenarios where the error 209 occurs, and not just with installing TurboTax.

- Attempting to install the program from an external hard drive or USB thumb drive has generated error 209. For some, changing the drive letter on that hard drive to "D" allowed them to install it from that external hard drive/USB thumbdrive.

- Attempting to install the program on a drive other than the default windows drive (typically drive C) has generated the error. The solution is to install it on the default drive.

- Installing the program on an SSD drive has sometimes caused this error (among others). Several "solutions" have been tried that have worked for some, not worked for others. For example, ensure the SSD drive is the default windows drive, and that the device being installed from is either that default drive, or drive "D:" if it's an external device you're installing from. Another "solution" was to disable the automatic weekly deframenting of the SSD drive. Don't see how that would matter. But it makes sense to disable defragmentation of an SSD drive, since there's really no need to defragment an SSD anyway.