Question

How can I talk with a live person?

Forum|Forum|5 years ago
January 16, 2021
2 replies
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Turbotax made an error on my 2019 federal return. I want to talk with a person, not file an amended return.

TurboTax Online

Employee

TurboTax support is closed until Monday. You can ask your question or describe the problem in detail here.

See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991

M

mdh53Author

I just discovered an error on my 2019 federal return, form 1040SR. TT entered 13850 in box 9 (standard deduction) when it should've been 12200. This caused my taxable income to be incorrect, causing my tax calculation to be incorrect. TT calculated my tax to be $7081 when it should've been 7462 which means I owe the IRS $381 more. I would think Turbotax's guarantee will make good on this error.

Before I explain the error, please note that TT calculated the tax on my taxable income of 51092 to be 7081. Per the IRS tax table, the tax is calculated as follows:

If my income is 39475 to 84200, my tax is 4543 + 22% of the amount over 39475.

51092 - 39475 = 11617.

11617 x 22% = 2556.

4543 + 2556 = 7099.

It's only an $18 difference however TT's calculation was incorrect.

Correcting the box 9 standard deduction error from 13850 to 12200 increases my taxable income from 51092 to 52472. The tax per the 2019 IRS tax table should be calculated as follows:

52472 - 39475 = 13267

13267 x 22% = 2919

4543 + 2919 = 7462

7462 - 7099 = 363 additional tax owed the IRS (per its tax table).

I don't know if TT's tax calculation would come out the same. Remember the $18 difference.

Please advise asap. I'd really appreciate a phone call during the day at my work number--[phone number removed]. Thank you.

Michael H

DoninGA

Employee

@mdh53 If you were age 65 or older in 2019 and filing as Single your Standard Deduction was entered correctly at $13,850.

Standard deductions for 2019

Single - $12,200 add $1,650 if age 65 or older
Married Filing Separately - $12,200 add $1,300 if age 65 or older
Married Filing Jointly - $24,400 add $1,300 for each spouse age 65 or older
Head of Household - $18,350 add $1,650 if age 65 or older

R

robmaryc15

Can Turbo Tax teIl me if the IRS is working on my taxes? I did the tax return with Turbo Tax in March and sent it in US mail. They received it in early May and I have heard nothing

Advise

Robert & Mary Cook

[phone number removed]

[phone number removed] cell