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April 10, 2022
Question

How can I undo a purchase of Turbo Tax live. for $80. I don't know how or why to buy it

  • April 10, 2022
  • 1 reply
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On top of that I still have two more steps of the process to do. What did I pay for?

1 reply

Employee
April 10, 2022

@ calpre3 wrote:
How can I undo a purchase of Turbo Tax live. for $80. I don't know how or why to buy it
On top of that I still have two more steps of the process to do. What did I pay for?

Did you already actually pay with credit/debit card?  If so, that's problematic in regard to removing the Live feature.

 

Live Basic is $79 for a Federal return and $44 for a state return.   If you choose to pay the fees out of the Federal refund, there is an additional 39.99 service fee (44.99 for California filers.)

 

The Live feature is a paid upgrade that allows you to contact a tax expert CPA/EA on demand for help during return preparation, and a final review of your return prior to filing.

 

See these FAQs about the Live feature and how to remove it prior to paying, if you didn't want it.

 

FAQ:  What is TurboTax Live?

https://ttlc.intuit.com/community/choosing-a-product/help/what-is-turbotax-live/01/27191

 

FAQ:  How do I remove TurboTax Live?

https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-turbotax-live/01/27312

 

If you already paid and can't remove it, you'd need to talk to Customer Support to see if you can convince them that you ended up with it by accident.   Emphasize that you never used any of its features (if that's the case.)  

 

Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week


FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632