Skip to main content
April 13, 2025
Question

How come I paid for the deluxe alresdy and it's asking again ?

  • April 13, 2025
  • 2 replies
  • 0 views
I paid $133 dollars to file why is it asking again?

2 replies

VolvoGirl
Employee
April 13, 2025

Did you pay for the Online version or buy the Desktop program?  How did you pay?  Maybe it's asking how to pay a Tax Due?  

 

How to review your fees
https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-review-my-fees-in-turbotax-online/00/26353

VolvoGirl
Employee
April 13, 2025

Or maybe you are in a different account?  How to view all your accounts
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-turbotax/L9aVfKS1Z_US_en_US?uid=ll5g6zcx

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/