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February 4, 2020
Question

How come when I try to do my state taxes it updates successfully and then goes through the whole save and update process all over again and again, and again...?

  • February 4, 2020
  • 1 reply
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1 reply

February 7, 2020

Try clearing your browser's cache and delete the cookies stored on your computer. A full or corrupted cache can keep TurboTax from functioning properly.

Please see the below FAQ for instructions on how to clear the cache and delete cookies.

Clear Cache: https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

Delete Cookies: https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

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