How do I access the "Dedicated phone line for technical support" available to TurboTax Advantage customers?

Forum|Forum|2 years ago
April 13, 2024
3 replies
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The reason I use TurboTax Advantage is access to the dedicated phone line for technical support.

After search for the answer in Help and Community, I dialed the basic customer service number. I had to get through the frustrating voice prompts after multiple tries and it not being able to understand me. I waited forever, and then got hung up on twice. Awful experience.

When I needed to use it last year, it was great. And that justified my continued participation in TurboTax Advantage going forward.

Thanks!

TurboTax Home & Biz Windows

Best answer by Simpleton

I just found my own answer!

When logged in on the windows app, just click on "Help" on the top left of the screen on the pulldown menu list.
Then select "TurboTax Help Center."
The Help Center window will then open on the right of the screen. In the search line, type "advantage."
At the bottom of the screen a gray "Contact Us" button pops up - click on it. Type in your question.
If no correct answer is provided, go to "How would you like to connect with us?" Click on "Call Us"
Enter your name and phone number. Click the "Get a Phone Number" button.
TurboTax will then give you a unique phone number and case number for your call.

Do not click on the (what seems to be obvious) white "Live Tax Help - ADVANTAGE ONLY - View details" box on the top right. If you do, it will ask you to pay another $50 and make you quite frustrated...

Good luck!

CatinaT1

I'm not aware of any dedicated phone line.

Here is how you call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

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VolvoGirl

Employee

It does say Advantage has a dedicated phone number. But that might just means it puts you higher in the list when you call. If it is for a special phone number it might be listed on your account or in an email?

Dedicated Phone Line
Dedicated phone line for live technical support

Our member phone number prioritizes your call in the queue.
Receive expert assistance in answering all your technical questions.

ceeprince

No text available

SimpletonAuthorAnswer

I just found my own answer!

When logged in on the windows app, just click on "Help" on the top left of the screen on the pulldown menu list.
Then select "TurboTax Help Center."
The Help Center window will then open on the right of the screen. In the search line, type "advantage."
At the bottom of the screen a gray "Contact Us" button pops up - click on it. Type in your question.
If no correct answer is provided, go to "How would you like to connect with us?" Click on "Call Us"
Enter your name and phone number. Click the "Get a Phone Number" button.
TurboTax will then give you a unique phone number and case number for your call.

Good luck!