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2 replies

DoninGA
Employee
February 23, 2021

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Tax Tools on the left side of the program screen while working on the 2020 online tax return. Click on Clear & Start Over.

February 23, 2021

there is no where for me to go. I was peacefully doing my taxes, now I am stuck on that screen, with either turbotaxlive or my expert. 9y using and this year might be the year to switch services...

 

April 15, 2025

Hi There,

I booked my expert who filed tax in 2023. But after receiving, he transfer to another expert. 

I am not sastified with this. How can I cancel tax expert.

Best regards

Linh 

April 15, 2025

Yes, you can cancel tax expert.  To do this, see the TurboTax help article below:

 

How do I remove TurboTax Live?

 

@Linla