Question

How do I cancel the free short turbo tax info so I can correctly load the 2022 Premier version from my disc?

Forum|Forum|3 years ago
January 31, 2023
1 reply
0 views

I need to install Turbo Tax Premier 2022. I cannot. I have the license code but I cannot get it to install. I need to cancel the free short Basic program that came up on my computer. I thought the Premier had been downloaded but not so. HELP?

TurboTax Live Premier Online

X

xmasbaby0

Employee

You appear to be posting from online software instead of the desktop CD/download software that the license code is for. If you are using online, you are using the wrong program. You need to switch to the desktop software to get what you paid for. You have to download it, update it and open it up from your own hard drive to use it.

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-the-turbotax-software/00/26129

We see people get confused and they keep logging in to online software which will require them to pay at the end. You need to use the desktop software. One way to tell if you are using the right software---your tool bar. Online software has the toolbar in a black vertical column on the left side of the screen. Desktop software has the tools up on the top of your TT screen.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**