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March 15, 2020
Question

How do I cancel the Premier and go back to Deluxe?

  • March 15, 2020
  • 1 reply
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1 reply

VolvoGirl
Employee
March 15, 2020

You can try to downgrade to a lower version but you will have to clear and start over.  If you have registered you might not be able to clear.

https://ttlc.intuit.com/community/downgrading/help/can-i-downgrade-to-a-lower-priced-version-of-turbotax-online/00/25591

 

If you have registered or it won't let you clear to start over you can just abandon this account and start over with a new account.  How to start another return in the Online version

https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-start-another-return-in-turbotax-online/00/25596

 

Or see if you qualify for the Free File program.  You can start it at a special website.  It may even bring over your return so you don't have to start over.  Click on Sign In at the top right

https://freefile.intuit.com/

 

How to switch to the Free File website

https://ttlc.intuit.com/community/downgrading/help/how-do-i-switch-to-turbotax-free-file-program/00/26264