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M
mandalynndil
January 31, 2020
Question

HOW DO I DELETE DELUXE I DIDNT EVEN MEAN TO CLICK ON IT NOW IT IS CHARGING ME MONEY THAT I DONT EVEN HAVE!!!!!?????

  • January 31, 2020
  • 1 reply
  • 0 views
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1 reply

J
JeanneLO
Employee
February 1, 2020

Your tax situation my require the upgraded version. You can downgrade your version with our clear and start over feature but you won't be able to do this if you've already submitted payment, registered or deducted the TurboTax fee from your refund. Please see this TurboTax FAQ for more information:

https://ttlc.intuit.com/community/downgrading/help/can-i-downgrade-to-a-lower-priced-version-of-turbotax-online/00/25591

Please see this product comparison that explains the right TurboTax product for each tax situation.

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