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March 9, 2021
Question

How do I download my 2019 state income tax form to complete? Completed my federal but when I select state, it just loops over and over

  • March 9, 2021
  • 1 reply
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I follow the directions and it continues to save my fed tax return and then goes to where I select the state form and then loops back to you "you are up to date". I need to file my state taxes

1 reply

March 12, 2021

Try this and see if this clears the issue for you.  Please log completely out of TurboTax.  Then, in your browser, please clear your cache and delete your cookies.  After this, close completely out of the browser.  Re-open everything including logging back into TurboTax.  Also, you can try completing your return in a different browser as well.  


For further instructions on how to clear cache and delete cookies, please see the links below:


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