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C
cdudleynbs
January 7, 2025
Question

how do i download turbotax that i purchased from costco?

  • January 7, 2025
  • 13 replies
  • 0 views
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      13 replies

      DoninGA
      DoninGA
      Employee
      January 7, 2025

      You should have received the license code when purchasing the TurboTax software.  You will need it to download and install TurboTax on your personal computer.

      Go to this website to download the TurboTax program - https://turbotax.intuit.com/personal-taxes/cd-download/install-turbotax/

      B
      bengreco
      February 15, 2025

      I am unable to start with a log on. message is "Failed to runSetUp.exe, working dir= c:/users//user/app data/local/temp/ckz-K5KG (check to see is this file is in the EXE)"

       

      I do not know what this means or how to check the EXE. Also, the slanted marks that i used are supped to be slanted backwards.  HELP!

      VolvoGirl
      VolvoGirl
      Employee
      January 7, 2025

      Did you buy it from Costco Online or in the store?  If you bought it online this is how mine was.....

       

      1/3/25 Bought Home&Business from Costco online. 20 min later got email with License Code and download link. Clicked on Download link. It took me directly to Turbo Tax to download. Had to pick my product then select Win or Mac. Program downloaded.

       

      Had to go to my Downloads folder. Clicked on downloaded .exe file. It started but stopped saying I needed Microsoft Visual C++ with an install button. I clicked on it and it installed the MS Visual C ++. Then it continued to install Turbo Tax.

       

      Checked on the License Agreement. Clicked on Install. Minute later it was done and launched.
      Sign in to Intuit Account, had to get email code to enter.
      Got License Code screen. Went and copied 16 digit code from email and pasted it into code box.
      Got into program.
      First thing I did was check for updates. Then I always go up to Online-Updater Preferences and check Ask me before getting updates.

       

        J
        jolenejones
        February 20, 2025

        The license code I got was with my purchase so no one emailed me a link.  Mine will not work because I cannot get to where you were.  Can you send me the email that sent you the link?  Maybe someone at Costco can help me since no on at Intuit give a care.

        VolvoGirl
        VolvoGirl
        Employee
        February 21, 2025

        Hope this helps.  How to get started with the Desktop program, install and activate it
        https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/download-software-turbotax-com/L7u9oLEkq_US_en_US?uid=luqgvzrd

        K
        KimBacke
        January 29, 2025

        I have purchased the software from Costco, but after I purchased it my laptop died and I had to buy a new one. Can you help me download again?

         

        VolvoGirl
        VolvoGirl
        Employee
        January 29, 2025

        Access your program downloads here

        https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

        B
        BMEACHA32
        February 7, 2025

        how do i download turbotax that i purchased from costco

        DoninGA
        DoninGA
        Employee
        February 7, 2025
        @BMEACHA32 wrote:

        how do i download turbotax that i purchased from costco

        If you have the license code for the purchase from Costco, go to this TurboTax website to download the software - https://turbotax.intuit.com/personal-taxes/cd-download/install-turbotax/

        R
        richquartsin
        March 2, 2025

        how do I download TurboTax 2024 that I purchased from Costco

         

        DoninGA
        DoninGA
        Employee
        March 2, 2025
        @richquartsin wrote:

        how do I download TurboTax 2024 that I purchased from Costco

         

        If you have the license code for the 2024 software you purchased, go to this TurboTax website to download the software - https://turbotax.intuit.com/personal-taxes/cd-download/install-turbotax/

        1
        110251101244
        March 17, 2025

        i am having trouble downloading program purchased from bj

        K
        Kemlee1
        March 19, 2025

        I am lost.

        R
        RobertB4444
        March 20, 2025

        Costco should have provided you with download instructions and an activation code.  If you didn't receive those things you need to return the product to Costco and request a replacement.

         

        @Kemlee1 

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        L
        LPax11
        March 21, 2025

        I purchased Turbo Tax Deluxe from Costco and received my activation key via email about 20 minutes later.  Whether I click the Download link in the email from Costco or copy the link and Paste>go in my browser (Chrome), I get a spinner for a while and then it stops on a blank screen.  I tried clearing my cache and also tried an incognito tab, but get the same thing every time.  There's a, "for issues with download link below, go to https://turbotax.intuit.com/personal-taxes/cd-download/install-turbotax/" in the email, but that doesn't work either. Any thoughts? 

        DoninGA
        DoninGA
        Employee
        March 21, 2025

        @LPax11 What do you mean this link does not work - https://turbotax.intuit.com/personal-taxes/cd-download/install-turbotax/

         

        I just went to that website and clicked on the Premier edition, then selected Windows and the installation file (356MB) was downloaded to my PC's download directory immediately.

        L
        LPax11
        March 21, 2025

        @DoninGA When I click that link, I still get a spinner that goes for a couple of minutes and then stops on a blank page.  It does not take me to the website to select the edition I purchased.  Just a blank white page. 

        S
        SunCherie
        March 22, 2025

        I purchased Turbo tax in the store and am having difficulty downloading

        VolvoGirl
        VolvoGirl
        Employee
        March 22, 2025

        Did you get the package with the 16 digit License Code?   

        Where is the License Code?

        https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/01/852973

         

        How to install and Activate the Desktop CD/Download program with a License Code

        How to install TurboTax CD/Download software with license code

        D
        DarrenDunbar60
        March 22, 2025

        now do i down load the turbotax

        RachelW33
        RachelW33
        March 23, 2025

        You can go HERE to download the TurboTax Desktop Software.  When you select the product, it will give you the option of Windows or MacOs for the operating system.  During installation, you will be asked to enter your License Code. @DarrenDunbar60 

         

        Please see these TurboTax Help Articles for more information:

        **Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"
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