It sounds like you are using TurboTax Online, but purchased a license code for TurboTax Desktop software. If that is the case, follow the steps in this TurboTax Help Article to switch from TurboTax Online to TurboTax Desktop: Install and/or open your 2024 TurboTax Desktop. If you have not installed TurboTax Desktop software, select the product you need to complete your return. Important: If your return includes a state, make sure you also install the corresponding state program(s) in order to proceed. Select Continue From TurboTax Online. Sign in to your Intuit Account. Your data will be imported into TurboTax Desktop, and your return will open once data transfer is complete.

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Question

How do I enter my license code and download Turbotax desktop? The turbotax web page wants me to pay again for the online version.

Forum|Forum|1 year ago
April 7, 2025
1 reply
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TurboTax Online

RachelW33

It sounds like you are using TurboTax Online, but purchased a license code for TurboTax Desktop software.

If that is the case, follow the steps in this TurboTax Help Article to switch from TurboTax Online to TurboTax Desktop:

Install and/or open your 2024 TurboTax Desktop.
- If you have not installed TurboTax Desktop software, select the product you need to complete your return.
- Important: If your return includes a state, make sure you also install the corresponding state program(s) in order to proceed.
Select Continue From TurboTax Online.
Sign in to your Intuit Account.
Your data will be imported into TurboTax Desktop, and your return will open once data transfer is complete.