Question

How do I file a claim under TurboTax's maximum refund guarantee? TurboTax incorrectly calculated my balance owing. How do I claim my advertised refund?

Forum|Forum|5 years ago
April 6, 2021
1 reply
0 views

The maximum refund guarantee is described here: https://ttlc.intuit.com/community/charges-and-fees/help/what-is-your-maximum-refund-or-tax-savings-guarantee-or-your-money-back-all-about/00/26222

I meet all of the conditions to claim the refund. However, there is no obvious way to submit a claim. All roads lead to the community forum.

TurboTax Premier Online

A

AnnetteB6

The instructions for submitting a claim are in the End User License Agreement. Click on the license agreement link shown on the page you referenced and search for the term 'maximum refund' using the search box that comes up when you type CTRL-F. There you will find detailed instructions about submitting a claim.

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C

Cathy310Author

Thanks, but those instructions have two serious issues.

First, the address provided in the instructions is malformed. Look here: https://turbotax.intuit.com/corp/license/online/

It says to send the request to "Intuit Inc. TurboTax Accuracy Guarantee, 2800 E Commerce Center Place, Tucson, AZ 85706, Tucson AZ 85726."

Notice how there are two different zip codes there. What is the correct address?

Secondly, the instructions say to send a TurboTax data file. This appears to be a multi-metabyte binary file, which cannot be printed. Am I supposed to purchase a USB drive and send you that?

Thanks,

Cathy

SteamTrain

Employee

You could use the online submission instructions instead...those still seem to be valid....but you may need to wait awhile for the 2020 selection to show up and be integrated into the submission process. The tax submissions are still on-going, so it may be a month or two before 2020 shows up:

https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-submit-a-claim-under-the-turbotax-100-accurate-calculation-guarantee-or-100-accurate-expert/00/26065

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*