How do i file a complaint

Forum|Forum|1 year ago
April 16, 2024
6 replies
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How do I file a complaint. I was charged for an upgraded version of turbo tax but my return was simple and should have been free

TurboTax Deluxe Online

JamesG1

Have you paid and/or filed your tax return?

If you have not paid and/or filed your tax return. you may be able Select Tax Tools from the left menu, then Clear & Start Over in a new free tax return.

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juliebroussard35Author

I have already filed but now realize that it should have been free. I would like a refund.

7272499621

That's exactly what I thought I saw a TurboTax was supposed to be free but that's not even the issue the issue is I found my tax in January I'm just now getting a response due to your era TurboTax made and now I got to pay you because every time for almost 6 months my account my income tax was rejected on your error your information you're put in so I advise anybody that used TurboTax don't do it I have never experienced this and all my 50 something years and you going to take pennies and nickels and dimes for me when it was supposed to have been free and I'll say it again and I shout it out if you plan on using TurboTax don't do it because it's not free.

taxlady28

There is no place to file a complaint and no refund. When the upgrades happened you were told and approved. by clicking to continue. If you clicked through without reading the screens that is not a reason for refunding.

juliebroussard35Author

The agent that I spoke to on the phone advised me to file a dispute with the credit card company. I feel like the website is misleading and did not show visibility for the free option. Is my only option to file a dispute?

p_saelee

TurboTax service is TERRIBLE. Full of EXCUSES from the tax experts!!! With this pre-price preview rate of $409, I can get a CPA to amend 2022 tax and file my tax for me in 2023 both State and Federal Taxes. TurboTax took my paid service fees of $200+ for HORRIBLE guided tax experts in 2022, 3+ days, and almost a week waiting period and an extension of my 2023 tax year, and still couldn't figure out my personal income tax with only TWO 1099-B statements with less than 200 option transactions, a HSA tax form, and TWO W2 statements. TURBOTAX service is getting WORST year over year and over charging their customers!!!

During TAX season, I never get to talk to any TAX EXPERT and I had to file for EXTENSION.

TERRIBLE!!!!!

The more you complain, the more TurboTax slows down its customer service and charges you more. This is the way you treat your customers. I can't sit in silent about this issue and I will let many people know as much as I can.

Pummit79

I’m complaint TurboTax overcharged bank fee too much and they charged twice two time. I am not happy with turbo tax and I saw this I. News last year. There was report and complaint about turbo tax overcharges people bank fee and negative about turbo tax. Now they doing it AGAIN. So I suggest everybody get out of turbo tax customer and go find free tax!!!

Sadieaura

Where is my refund your holding my funds hostage for almost 3 months now. Keep lying saying the funds is sent out. I contacted cross river bank they are just the account holder they don’t distribute the checks unless are told by turbo tax I want my refund. I paid for a service. I got an Attorny reviewing the case. I will not use turbo tax again or recommend anyone to do so.

JotikaT2

Please contact us for further assistance. When you reach an agent, please tell them you need to speak with the team that handles the Up To 5 Days Early checks. Once you are transferred, let them know that you would like to have a new check issued to you.

@Sadieaura

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kaylafaithlyles

Agreed called support . And don’t use them next year complete scam company .