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August 18, 2024
Question

How do I file when it says: our records indicate that you are not entitled to e-file one or more formsets.

  • August 18, 2024
  • 1 reply
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1 reply

DoninGA
Employee
August 18, 2024

This usually happens when something on the state tax return is not valid for e-filing.

Delete the state tax return and then go back to complete the state return.

See this TurboTax support FAQ for how to delete a state tax return when using the online editions - https://ttlc.intuit.com/turbotax-support/en-us/help-article/state-taxes/delete-state-return-turbotax-online/L8v9awRbh_US_en_US?uid=m005sold