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How do I find out which form this message relates to? "Our records indicate that you are not entitled to efile one or more formsets."

Forum|Forum|5 years ago
February 20, 2021
2 replies
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I can't delete state info because I've already paid.

TurboTax Premier Online

Best answer by mesquitebean

@ jkfhjdhsfjahsdjfk wrote:
How do I find out which form this message relates to? "Our records indicate that you are not entitled to efile one or more formsets."
I can't delete state info because I've already paid.

You may get some suggestions in this user forum, but you will likely have to phone Customer Support for assistance.

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Or use this contact form:
https://support.turbotax.intuit.com/contact

M

mesquitebeanAnswer

Employee

@ jkfhjdhsfjahsdjfk wrote:
How do I find out which form this message relates to? "Our records indicate that you are not entitled to efile one or more formsets."
I can't delete state info because I've already paid.

You may get some suggestions in this user forum, but you will likely have to phone Customer Support for assistance.

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Or use this contact form:
https://support.turbotax.intuit.com/contact

J

jkfhjdhsfjahsdjfkAuthor

I did use customer support and they got me to delete state and re-add it back in again ... which solved the problem. But caused another since I could no longer benefit from my employer-provided one time service code. Customer support worked hard to find me equivalent service codes but in the end I had to pay an extra $20 which will hopefully eventually get refunded 😉

Bottom line ... the original error required deletion of state return and then adding it back in again.