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madyson-nicole628

Question

How do I fix my screen? I keep selecting "Continue with Standard" but the same screen keeps showing I even started over and it's doing the same thing.

Forum|Forum|1 year ago
April 8, 2025
1 reply
0 views

I am referring to the "We can maximize your refund with deductions" screen.

TurboTax Free Edition Online

Employee

That screen is telling you to switch to itemized deductions instead of taking the standard deduction. You can switch back and forth - you should choose the deduction that is the highest. If you already changed from the deduction TurboTax recommended, you will need to manually select the option that is best for your situation. See How do I change from the standard deduction to itemized (or vice-versa)?

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madyson-nicole628Author

That’s the thing it doesn’t matter what I select the same screen keeps popping up and won’t let me move on. Is this an issue with the site because I’ve tried different devices and it does the same thing.

It is not a known issue. You can try logging out of the program and logging back in. You can also clear your cache and cookies.

Please click here for instructions on how to clear your cache. Please click here for instructions on clearing your cookies.

You may also try using another browser.

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