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Question

How do I fix my taxes from 2023 after downloading the deluxe? I was rejected and don't know how to fix it.

Forum|Forum|11 months ago
April 16, 2025
2 replies
0 views

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TurboTax Live Deluxe Online

Employee

Can you please clarify your question? What rejection code did you receive? You can check your email for details on this code and reply back.

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hannahmarie925Author

ERROR CODE: IND-031-04

The IRS rejected your federal return because the IRS was unable to confirm your identity based on the your AGI from last year. This number has to match what the IRS has in their database exactly, so returns get rejected for this reason from time to time. To e-file again, you need to enter a different number to get it to match the IRS database. If you didn't file last year or you filed late (after the October deadline), try entering 0 for your AGI.

If the IRS continues to reject you, we recommend that you print and mail your taxes in. If you used TurboTax Online, just sign back in then follow the step-by-step instructions on how to change your AGI. If you used the TurboTax CD/Download, open your return in TurboTax and go to the File tab.

To correct your last year's AGI:

Open your return
Select the File tab
Continue until you reach the screen that says To continue, select options below
Enter your corrected AGI in Enter last year's AGI here
Select Continue and follow the screens until you've re-transmitted your return

How do I find last year's AGI?

Employee

If you are asking about 2023. If your 2023 return rejected for the wrong AGI (from 2022) you don’t need to fix the AGI now. The AGI is only to efile and you have to print and mail 2023 now. You really didn’t need to install the 2023 program. Just print out your return from Online, sign it and mail it.