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March 21, 2020
Question

How do I fix the following: the system logs me out when I press the continue button. Keeps happening, same button repeatedly. I can't move past it.

  • March 21, 2020
  • 1 reply
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1 reply

KathrynG3
March 21, 2020

Yes, that can be resolved. Here are some resources to troubleshoot:

 

Check your system requirements. If you do not meet the minimum requirements this year, log in on a device that would meet the requirements.

 

Do you have the .tax file? If not:

Find your tax data file (.tax file) in Windows

Find your tax data file (.tax file) in Mac

 

For CD/Download:

How do I update my TurboTax CD/Download software program?

State install/e-file update loop: state not installed after installation or TurboTax needs to update prior to e-fie