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April 16, 2025
Question

How do I get Intuit help for a product I paid for (2023 taxes)? The chat & phone AI mostly insists I'm using free software. The 1 time I got a human, we got disconnected

  • April 16, 2025
  • 1 reply
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1 reply

SharonD007
April 16, 2025

If you would like to speak with someone from TurboTax, you can request a call if you have TurboTax Live or add Plus benefits to the Free Edition. Refer to the TurboTax Help article How do I contact TurboTax?

 

Refer to the TurboTax article What's the TurboTax phone number?

 

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April 16, 2025

Unfortunately that doesn't help. I paid for the software (2023 tax software). But when I call or go into chat the stupid AI keeps insisting that I can't have help because it thinks I'm using free software. Which I'm not

CatinaT1
April 16, 2025

What sort of problem are you having? We can help you here.

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