How do I get past the screen that states: "Hmm, looks like we hit a slight snag in this section"? I have tried different computers, browsers, wiped cache, etc. Thanks.

Forum|Forum|4 years ago
March 8, 2022
4 replies
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The screen that states: "Hmm, looks like we hit a slight snag in this section" appears when I am trying to clear "detail reviews" in the final review process. I have also tried turning off adblocker. I google searched everyway to troubleshoot this, but I can't get past it. It appears to be related to having a large 1099 with a lot of transactions, as removing them helped the issue, but that doesn't allow me to file my return correctly obviously.

TurboTax Premier Online

Best answer by brandeng3

Nothing that I saw resolved this. I was only able to skip around the problem by removing the many 1099 transactions that seemed to be causing the issue, getting a clean final review, then adding them back in and skipping past the final review, which is the part that would always get stuck on that screen. I read to try that somewhere else, and that seemed to work without any issues that I could see.

taxlady28

The problem is on TurboTax end not yours. Most likely a form is not ready yet. If you provide more detail of when this is happening someone should be able to help

LindseyLO

Assistance with getting your 1099 imported successfully has been provided by clicking here.

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brandeng3AuthorAnswer

CarissaM

If the above FAQ did not assist in resolving, it would be best to follow the instructions here to contact us by phone.

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brandeng3Author

I mean, it is resolved by finding a way around the issue by simply skipping the screen that it was getting stuck on. My taxes are filed/submitted and accepted, and there were no errors that I could see. But the core issue of being able to get through the final review process without getting stuck on that screen was never fully resolved, so this issue could pop up again in future years.

I had already called TurboTax support before I even posted this, it was the very first thing I did after hitting a dead-end troubleshooting it on my own. The support was not helpful at all, and basically just tried to politely get rid of me on the phone rather than actually solve anything - first by trying to transfer me to someone for tax advice when I did not need any tax advice (I only needed technical support), and second by finally blaming the issue on a 3rd-party integration / TurboTax partner, and claiming that TurboTax had dropped support for them (even though they were still perfectly usable and a viable option inside of TurboTax), which was not true, but did succeed in getting me off of the phone with them.