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DoninGA
Employee
December 17, 2023

Your tax refund is based on your total taxes on your taxable income and the tax payments you made during the tax year along with any tax credits you may be eligible to receive.  If your total tax payments and credits are higher than your total tax liability then you will get a tax refund for the overpayment.

 

TurboTax is do-it-yourself tax preparation software so you only need to follow the instructions in the program.  If you use one of the higher priced Live Editions then you can contact a Tax Expert for assistance.

See this TurboTax support FAQ for contacting a Tax Expert using the Live editions - https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-setup/connect-tax-expert-turbotax-live/L73wOZD5D_US_en_US?uid=lqa2icha