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April 3, 2021
Question

How do I know when I’m going to get my taxes it says I didn’t file I filed turbo tax deluxe

  • April 3, 2021
  • 1 reply
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Turbo tax deluxe says my taxes were not filed I used turbo deluxe online

1 reply

VolvoGirl
Employee
April 3, 2021

Did you go all the way through the File tab, through the 3 steps and hit the big orange Transmit Returns Now button?


You can check your efile status here,
https://turbotax.intuit.com/tax-tools/efile-status-lookup


When you efile you get back 2 emails. The first email only confirms the transmission. The second email says if the IRS (or state) Accepted or Rejected your efile.


When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc. What does it say?

 

If you can't find your account,  It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/