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C
Complete99
February 14, 2022
Question

How do I log a reproducible bug in Turbo Tax Online

  • February 14, 2022
  • 1 reply
  • 0 views

There is a bug in the online Turbo Tax software for the Form 8938.

I am able to reproduce it easily.

Simply create a continuation/copy page of the Form 8938 and enter it ONLY for other foreign assets.

Fill in the information and fill in the section for a foreign address (address, city, province/state, postal/zip).

Go next and save.

Return to edit the page.

Select to enter for other foreign asset (which was filled in).

The postal code and province will be gone.

How can I get this logged and fixed by Turbo Tax so that the online software doesn't have this bug and I can complete my taxes?

1 reply

PatriciaV
PatriciaV
Employee
February 21, 2022

We have tested this experience and are unable to reproduce the outcome you have seen. It's possible this is browser-related. Please log out of TurboTax and do the following:

 

Refresh your browser and clear out your cookies. If that does not work, try clearing out your browser's cache. 

 

Please see below for information on how to delete your cookies. 

https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

 

Please see below for information on how to delete your cache.

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

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C
Complete99Author
February 21, 2022

Hi,

I cleared all my cache and cookies and still get the error.

I also tried on IE, Edge and Chrome, and all get the same issue.

Please note that in my case I have 15 copies of the Form 8938 due to a large number of 'other foreign assets'.

My copies 6 through 15 only have the 'other foreign assets' filled in, there are no 'foreign accounts' so section 1 of the form is blank.

I can enter and save all my data.

However when I go back to edit a copy/page and select that I want to enter for an 'other foreign asset', the data for Postal and Province is lost.

To get around this I have entered the City, Postal and Province data all in the city data entry cell.

Is this a valid workaround or will my submission when I efile get rejected?

Essentially is the worksheet data (that you are using to grab city, province, postal) required?

I see the data correct on the Form 8938 since I entered everything in that 1 cell.

R
RobertB4444
February 25, 2022

It should work since those cells aren't necessary for the filing.

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