How do I provide feedback or complain? This process is so complicated and consistently tries to upsell.

Forum|Forum|3 years ago
April 6, 2023
6 replies
0 views

I have been misdirected and had to go back and re-submit data, the same data, and get a different outcome. Would try to upsell me and I said no, so I had to refill/review in the same exact form I did a second time, then get asked again if I want to upgrade before they let me move on. They were literally sued for being complicated and pushing for upgrade and they are still doing it. Last time I use TurboTax. Lastly I cannot find a feedback/complain option so I am posting on community.

TurboTax Deluxe Online

TerukoL

Employee

Please click TurboTax customer service link and follow the directions for the product you used to report the problems you have experienced.

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asmaaM2023

They have a **bleep**ty system. Never answer calls and put my address wrong. HORRIBLE!!!

xmasbaby0

Employee

@asmaaM2023 The address is entered by the user--not by TurboTax. If your address is incorrect on your tax return, go to My Info to correct it. Or if you already filed it with the wrong address, change your address with the IRS.

https://www.irs.gov/faqs/irs-procedures/address-changes/address-changes

Is it wrong in your online account?

https://ttlc.intuit.com/community/account-updates/help/how-do-i-update-my-turbotax-account-information/00/25927

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

desilou29

It's 2025 and this tax service should be have a class action suit against it as this is still an issue and worse now I believe than when this was originally posted. They claim to have FREE tax services but will not allow you to choose the free one. It automatically puts you into the $39. Tax service with live help confusing the customer into believing it's free bc it tells you it's free to get assistance. I hope to reach as many people as I possibly can bc this tax service is a scam and is complete false advertising. There is nothing free here. They literally make the website unable to return to a home page where you can start filing with there supposed free filing. Honestly can not believe they are getting away with this kind of deceit. Please do not use this tax service.

Hillbillybiker1

you ain’t kidding started out free but by the time i was done punching in all my w2’s and everything else it came out to almost 250 dollars. Like i could have paid someone else less to do them and not done sh** other than give them my paper work…

marwalker55

This company will not refund my money. They did not send in my taxes and I requested a refund, since I was using someone else to do my taxes.

They are sneaky and try to get you to add on unnecessary fees.
They said that since I was a senior and low income, I would not have pay anything.

Groveland

Yes, I bought Turbo Tax Deluxe at Sam's Club. I've filed a claim four times and they always find an issue with my claim? It's not that hard. I have a Sam's Club receipt, I have my Deluxe License code but when they get your money they are not giving it back. I also did not file my taxes with them and I never will now!!!! The last time I filed I took a picture of the original packaging, License code card, and Sam's club receipt and they never got back to me????

CatinaT1

If you purchased at Sam's Club you would need to request a refund from Sam's Club.

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dmpiccolo

I will be absolutely filing a complaint and posting a bad review everywhere and telling my story on how two separate customer service reps guided me and told me that I would get a refund because no service was rendered. I did all of the work and then decided this was not worth all the work and stress I was going through. This is absolutely a scam.

Jenkinsly2

I agree! I have been using TurboTax for years, but this year it charged me for the filing - then emailed saying my taxes had not been filed. After almost forcing me (four times) to use the more expensive version. I had a question and the message was the only way to get the answer was to use the chat; when I tried to use the chat I was told I did not have a version that included chat.
Will not be using this again.