Question

How do i resolve the error "We are sorry, we are having trouble authorizing your credit card..." ?

Forum|Forum|7 years ago
June 1, 2019
11 replies
0 views

How do i resolve the error "We are sorry, we are having trouble authorizing your credit card. Please verify your billing address, card number, and CVV and try again" ? I added plus to order so that I can download, print and file both federal and state tax return, entered my credit card info but still getting the error message.

TurboTax Free Edition Online

Z

z12

In my case, it worked after I entered an email address even though the form didn't indicate an email address is required.

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mikewarner808

Where did you enter an email address? I have this issue as well and it is driving me absolutely crazy

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Sethinspain

I need help with this as well. I can use my credit card to purchase anything else, but when it comes to making the payment for my taxes, it's unable to be authorised. All the details are correct. It's a turbotax problem.

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pwalter

I have been trying for the better part of a day to purchase a state return using my credit card and keep getting the same error message. Was on the line with a representative for over 1/2 hour and I don't know if she gave up or we got disconnected but she is gone. This is extremely frustrating. I have tried every suggestion offered by the community and nothing works! HELP!

VictoriaD75

When attempting to pay your TurboTax fees, you may receive the message Your payment information cannot be authorized. Please double-check the information provided and resubmit if the billing information you entered doesn't match what your credit card company has on file.

Solution

Review the billing address you entered, making sure that your street address, city, state, and ZIP code are correct.
Double check that you entered the correct credit card number, expiration date, and security code.

If your billing address and credit card info is correct, use a different credit/debit card, or proceed with the troubleshooting steps below:

Close the error message window and try to pay again.
Check your Internet connection.
- Make sure your Internet connection is working and/or your cable is plugged in properly.
- If you are on a wireless connection, connect your computer directly via cable to your network.
Check your browser.
- Reset (to default) or lower your browser security settings.
- Allow cookies.
- Turn off any proxy settings.
- If you have more than one browser open, you may be sharing your session. Close other browsers and try to complete your request again
If this doesn't resolve your issue, contact us.

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luzi

tried all the steps described here, but still not working.

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Stevepei

I had the same problem and solved it. I file joint return and my wife's name is ahead of mine on all the tax forms including 1040. When I used my credit card to purchase an additional state, the site had problem authorizing the card. I then used my wife's credit card and completed the purchase without any problem.

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MaxErik69

Thank you for your suggestion of reversing the names to get a credit card to work on a joint filing tax return!! After struggling for years with this problem and having to mail everything in .... you solved the issue for me .... thank you ... thank you !!!

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slstarks

I just went through this in trying to pay the $25 fee for my state e-file. TurboTax is using an unusually sensitive billing address verification process with their credit card processer.

The address on my tax returns has a street name that ends in "Ave". My official billing address ends in "Ave" (I just checked a credit card statement). Anywhere I use my credit card I enter my billing address as "Ave". When I entered my billing address in TurboTax with Ave, it suggests the same address with a 9-digit zip as the official post office address. I tried with both my original entry and their suggested entry. I tried 3 different credit cards.

Finally, after getting walked through a ton of generic technical fixes that did nothing, I changed the billing address to Avenue. TurboTax asked if I wanted to use the official post office version with Ave instead and I said no. And then it authorized my credit card, because I used Avenue, even though my official billing address AND the address on my tax returns ends in Ave.

If they won't authorize your card, try different variations on your billing address, including using a full version of the street name that isn't the official post office version and isn't the version on your credit card statement and isn't the version on your tax returns, because, why not? Sigh. Waste of an evening.

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Skip McK

I tried all this data entry with several different credit cards.

How do I fix this problem?

Cass0317

Have you tried updating or changing your billing address? If not I would check with your financial institution to verify what address they have on file for you. The address information must match exactly what is at the bank.

Please also be sure you are not using prefilled information saved by the browser and it isn't copy/pasting the information. Clear the fields completely and then re-type the information.

If you continue to experience this issue, please reach out to our TurboTax Customer Care Team by clicking on the following link: What is the TurboTax phone number?

@Skip McK

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Stevepei

I posted a solution which worked for me last year. Here I post it again:

"I had the same problem and solved it. I file joint return and my wife's name is ahead of mine on all the tax forms including 1040. When I used my credit card to purchase an additional state, the site had problem authorizing the card. I then used my wife's credit card and completed the purchase without any problem. "

The same solution worked for e-filing.

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ultrasoundpro

the "workaround" is you have to change your billing address to 123 Main St.

As per turbo Tax help line (after 2 hours on hold)

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mattlenny

I was having this same issue filing my 2022 taxes with TT Online. I have spent hours on the phone with their customer service and getting bounced around experts - with no solution. Tried different credit cards, different browsers, entirely different computers. Tried changing my address on Intuit.com as well as in TurboTax - but nothing worked.

But entering gibberish for my address (with the correct sate/zip code) DID work . Hard to believe how dysfunctional Turbo Tax is - never had a company make it so hard to pay them before.

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kAIMANACONSULTING

If you get stuck on trying to pay for the state, use 123 main street. Anything else inputted to include the correct addy didn;t work for me.

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ultrasoundpro

Just remember to change your address back! I was advised to try this workaround and now my return has been filed with the wrong address.

P.S. This is a workaround from last year! Yes this is not the first year of this problem! Also it did not work this year.

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cradford33

I am still having this issue even after I matched the addresses as described below. Any ideas?

CatinaT1

You are posting on an old thread. Can you tell us what issue you are having related to the address? Also include a tax year and if you are using desktop or online.

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