Skip to main content
April 25, 2024
Question

How do i talk to real person? all the phone numbers it gives me are just robots that dont seem to ever want to forward the call to an actual person

  • April 25, 2024
  • 3 replies
  • 0 views

i never received my tax refund, the robots in these calls dont seem to get that, i want to speak to a real person who knows what the [profanity removed]is going on at turbo tax, if a real person even runs the [profanity removed] place

3 replies

DoninGA
Employee
April 25, 2024

Did you e-file your tax return and was it accepted?
Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.

 

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large button labeled "Transmit my returns now".

 

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

 

Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.  Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

 

To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds

If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

 

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

April 25, 2024

Yes, you can track your refund using the Where's my refund? tool.

 

If that doesn't show any information yet, sign in to your TurboTax account and make sure your return status shows as Accepted. 

 

If you still feel like you need to speak to a person, follow this link for contact info. 

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"
April 25, 2024