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February 13, 2020
Question

How do I update my email after being locked out of the one I used to begin with

  • February 13, 2020
  • 1 reply
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1 reply

February 13, 2020

Try these steps to recover your User ID or password:

  1. Go to our account recovery page.
  2. Enter one of the following:
    • Phone number (recommended)
    • Email address
    • User ID
  3. Follow the on-screen instructions.

Once you’re done, we’ll either send you a code to help you recover your account, or show/send you a list of accounts associated with your info.

  • If you’re still unable to recover your account, select Try something else on the Account Recovery page. We’ll ask additional questions to verify your identity.
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