How do you get in touch with turbo tax to ask a real question?

Forum|Forum|6 years ago
February 15, 2020
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TurboTax Deluxe Online

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PADenny

I am a long time user of TurboTax, but new to this messaging process. For over 5 years I have received a W-2 related to monthly pension payments received from a non qualified pension plan. I received the error message noted in the Subject line for the first time this year (2023 return), and can't seem to find a way to make it go away.

The error message shows the following as the issue: Nonqualified Diet (St ID): PA

The above is correct as I reside in Pennsylvania. Having said that, the pension income is taxable for Federal purposes but not for PA. The W-2 shows the same amount in boxes 1 and 11 of my W-2, and shows a state ID of PA and ID number in box 15. Boxes 16 and 17 show "$0.00" in both boxes on the W-2. There is also Federal withholding in Box 2. All of this information is the same as in past years, but this is the first year with this error.

Can someone please assist in addressing this error message? Thanks.

MonikaK1

From your description (assuming it says Nonqualified Dist not Diet), it appears that the error may have to do with the fact that you have a State ID and employer ID on the W-2, but no state wages or state tax withheld, or that the format of the State ID is not as expected for that State. If you see the error in Review, the program will normally provide a screen with the error highlighted and ask for an action to correct it.

You might also try going back to the W-2 interview to see whether the answer to a particular question about the W-2 caused the error, or if the State employer ID number was entered correctly. In the alternative, if there are no state wages or stage withholding, try deleting the Box 15 entries altogether, or deleting the entire W-2 and reentering it without Box 15.

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