How many PCs?I bought TurboTax H&B from an online vendor. To prevent the PC crash I installed it on a 2nd PC, but I am getting "Activation code already used up". Normal?

Forum|Forum|6 years ago
December 5, 2019
2 replies
0 views

I can provide more details if needed. Thank you.

TurboTax Self Employed Online

VolvoGirl

Employee

That is a known issue. See

https://ttlc.intuit.com/community/tax-topics/help/turbotax-license-activation-every-time-turbotax-2019-launches-results-in-error-603-after-5-attempts/00/960924

F

FrankyAuthor

Employee

That seems to be the issue. The 2nd installation made TurboTax prompt for activation on my first PC, even after I uninstalled it on my 2nd PC. Now I have only one non-functional installation on my first PC. I'll keep it that way until the problem is solved by Intuit.

G

GabiU

Community Manager

@Franky That website is not a legitimate re-seller. If you did indeed purchase from that site, please send me a copy of your receipt so I can report it. Click into my profile and send me a message.

As for the product giving you an error for installing, please sign up for the containment posted by VolvoGirl above for updates.

**Say "Thanks" by clicking the thumb icon in a post **Mark the post that answers your question by clicking on "Mark as Best Answer"

R

RichInPitt

I bought mine from Amazon - the listing says "The number of computers eligible for installation may vary". I'm almost certain the install process said I could use it on 5 PCs, but as noted above, that may vary with vendor (it's marked "Amazon Exclusive"). I've only installed it on one so far.

Did it prompt you to enter the authorization code multiple times, as in the link above? If so, that's a known issue.

Did the listing where you purchased it state the number of installations?