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Question

How to correct my desktop Turbotax to file my 5th return? I only filed 4 returns, but Turbotax states I have filed 5 returns, and now says I have to file 5th by mail.

Forum|Forum|11 months ago
April 14, 2025
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Customer service was zero help. They explained that the software allows 5 attempts to e-file, not 5 successful e-files. This is however not consistent since the failed e-file was resubmitted 4 times before it was successful. Zero transparency and not disclosed that e-file attempts that fail count as an e-file. Fix the bug instead of frustrating customers.