How to eliminate error 70001?

Forum|Forum|6 years ago
June 1, 2019
5 replies
0 views

used solution but did not correct problem

TurboTax Deluxe Windows

Best answer by FrankF1

This is a spontaneous connectivity issue that usually resolves itself if your connection to TurboTax remains intact while the process you are working on completes.

If the issue doesn't resolve on its own, close TurboTax, restart your computer, and reopen TurboTax.

If that does not solve your problem, consider some other things you can try:

Reset your wireless access point and try logging in again
Turn off your computer, your router, and your cable modem, in that order
Wait a minute, then turn your modem back on
Wait another minute, then turn your router back on
Once your router is back up, turn your computer back on and try logging in again

If none of these things resolve your problem, you can also contact TurboTax customer support at https://support.turbotax.intuit.com/contact/

FrankF1Answer

Employee

This is a spontaneous connectivity issue that usually resolves itself if your connection to TurboTax remains intact while the process you are working on completes.

If the issue doesn't resolve on its own, close TurboTax, restart your computer, and reopen TurboTax.

If that does not solve your problem, consider some other things you can try:

Reset your wireless access point and try logging in again
Turn off your computer, your router, and your cable modem, in that order
Wait a minute, then turn your modem back on
Wait another minute, then turn your router back on
Once your router is back up, turn your computer back on and try logging in again

If none of these things resolve your problem, you can also contact TurboTax customer support at https://support.turbotax.intuit.com/contact/

BS-Smith

Employee

Same advice as from TurboTaxFrankF was given today (11 Jan 19), but did not solve the problem.

Drinksfromedward

Try to STOP BUYING CDS

Create an online account to solve issues.

skisober65

Employee

Your Windows user name must exactly match the one you used previous years even if you have a new computer. Example: last year when you used TT you were "Jeff" but new computer lists you as "Jeff Smith" and TT will give you error code 70001. Create a new Windows user account with administrative privileges and use that when you log in to TT.

Darz31

I have same problem and I don't even know what you are referring to to do it.

Is anyone having issues with Windows 10 HOME? That's what I have, and I am slowing coming to the realization that I simply cannot do my taxes on TT again.

newt1408

Already did that

Critter

Employee

Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation.

See this TurboTax support FAQ for a contact link and hours of operation -https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

suemauney

I am running Windows 10 with Microsoft Office 365 installed. I changed my desktop login from the administrator login to a local user login that I created. Removed this error.