Skip to main content
December 7, 2019
Question

How to transfer software to new pc ..don't want to pay for it again

  • December 7, 2019
  • 4 replies
  • 0 views
No text available

4 replies

VolvoGirl
Employee
December 7, 2019

Windows or Mac?  This is mainly for Windows.

 

If you need to download your program…..

https://ttlc.intuit.com/community/installing/help/how-do-i-download-the-software-i-purchased-at-turbotax-com/00/26075

 

Access your downloads here

https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

 

Here's the support article to find the Windows download

https://ttlc.intuit.com/community/installing/help/find-your-turbotax-for-windows-software-download/00/25572

 

Your tax files end in .tax or .tax2015, .tax2016, .tax2017 or .tax2018 etc.  They should be in your Documents in a Turbo Tax folder.  You should also have the pdf files of each year.  Or search your computer for all files ending in .tax.  Also if you haven't done it,  I would open each year in the program and save it as a PDF file, go to File-Save to PDF so you don't need the program installed to view or print your return in the future like to get a mortgage or loan, etc.

 

What I would do is just copy the whole Turbo Tax folder that is under your Documents.  That should be where the .tax files and pdf files are stored.  Copy that folder to a flash drive or best yet is to burn it to a CD or DVD and then you will have a backup of them.   Then on the new computer copy the folder (or files) from the flash drive to your Documents folder.

 

The programs need to be installed from the CD or download them again.  You don't need to install them unless you need to amend or open a return.

 

After you get the program installed the first thing to do before you open your tax return is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to File-New Tax Return).

 

Then go to FILE -Open and find your return.

 

 See this article on how to move your tax return to another computer…….

https://ttlc.intuit.com/community/tax-data-file/help/how-do-i-move-my-tax-data-file-to-another-computer/00/26128 

Critter
Employee
December 7, 2019
Software is never transferred ... it must always be re installed on the new system. What does get transferred is all the .tax files along with all your other documents.
Employee
January 12, 2020

I have the same question, which VolvoGirl didn't answer.  Which in fact is never answered when asked in the forum.  And which should have long ago been explained on the TT site but of course there's nothing there eg on My Account pages.

 

==>  Here's the question:   How do I transfer my TurboTax purchased product to a new PC, retaining the paid license?

 

Again - I need to move the TT product / software / app - NOT my personal tax files which are simple to copy.

VolvoGirl
Employee
January 12, 2020

You need to install the program.  You can't move it.  The License Code is new this year so you will use up one of the 5 installs.  Sorry.

March 6, 2020

I was able to install 2018 business software on a new computer. Transferred .tax2018 files and while opening Turbotax is asking me to pay again $59.99 for the state download. How do i restore my state purchase from the previous laptop?

March 8, 2020

You will need to reach out to phone support for further assistance with this.  To do this, see the link here:https://support.turbotax.intuit.com/contact/

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"