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May 10, 2021
Question

I added a new car and turbotax turns it into a truck tractor although I specified it as an auto under 6000 lbs. Doing it over doesn't help. Adding it again as a second car and deleting the first one doesn't help either.

  • May 10, 2021
  • 1 reply
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1 reply

KathrynG3
May 12, 2021

When there are unexpected results such as not being able to select your preference from a dropdown menu, it may be from other system issues.

 

For more possible solutions, see: 

Troubleshoot blank screens, missing buttons, or missing images.

Allow cookies and pop-ups.

Administrator rights in Windows 7, 8, and 10.

 

Otherwise, please call (800) 446 - 8848. For more information about ways to contact TurboTax, see: What is the TurboTax phone number? They will be able to see your screen which could help provide a faster resolution.