No, don't start over. Sometimes your browser will log you in to TurboTax using your browser's sign in, which is probably not the same as your TurboTax sign in. Try this first: If you sign in and your account is blank, select Sign Out toward the lower right corner. This will bring you back to the Sign In screen and show you your user IDs. Select the one you used to do your return and sign in again.

Question

I already did everything to file 2023, except submit it. Now I log in and everything is gone, I have to start all over. My 2022 return is also missing. Not sure why!

Forum|Forum|2 years ago
March 28, 2024
3 replies
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TurboTax Deluxe Online

J

JulieS

No, don't start over. Sometimes your browser will log you in to TurboTax using your browser's sign in, which is probably not the same as your TurboTax sign in.

Try this first:

If you sign in and your account is blank, select Sign Out toward the lower right corner.
This will bring you back to the Sign In screen and show you your user IDs.
Select the one you used to do your return and sign in again.

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VolvoGirl

Employee

You might be in the wrong account. How to view all your accounts
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-turbotax/L9aVfKS1Z_US_en_US?uid=ll5g6zcx

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online.